Enquiries
Got blooming questions on our service? Check out the FAQs and T&Cs to better understand Wacky Bloom's products, services, and transaction process.
Frequently asked questions (FAQs)
💐 Are the bouquets exactly the same as the photos?
Not exactly — and that’s completely normal 😊
All our bouquets are handcrafted using seasonal flowers, so exact blooms may vary depending on availability. That said, we always honour the overall style, colour palette, size, and value of the bouquet you ordered 🤍
If you’re very particular about specific flowers, we recommend choosing Custom Bouquet.
🎨 How does the Custom Bouquet work?
Our Custom Bouquet option is designed for customers who want something more personalised 💐
At checkout, you’ll be asked for:
Your budget
Colour preference
Occasion
Any notes (optional)
You may also reference any bouquet from our catalogue or Instagram after checkout via DM or WhatsApp 📸
📦 Do you offer same-day delivery?
Yes, same-day delivery is available 🚚✨
Orders must be placed before the stated cut-off time 12 pm. Delivery timing will be shared after checkout.
🌸 How long will the flowers last?
With proper care, most bouquets last 3–5 days 🌷
❌ Do you accept cancellations or refunds?
Because bouquets are made fresh to order, all sales are final.
If there’s an issue with your order, please reach out — we’ll always do our best to help 🤍
🌹 Can I request specific flowers (e.g. roses, tulips)?
You may request specific flowers, but availability depends on season and market supply 🌼
Some flowers (especially roses, peonies, tulips) may affect pricing. If a request cannot be fulfilled within your selected budget, we’ll reach out before proceeding.
📩 Do I need to DM you before ordering?
Nope 😊
You can place your order directly via Shopify — all necessary details are collected at checkout.
DMs are optional and mainly used for:
Referencing Instagram posts
Clarifying special requests
Urgent matters (e.g. same-day orders)
⏱️ How fast do you reply to DMs?
We do our best to reply as soon as possible 💬
However, response times may be slower during peak periods (weekends, festive seasons, or same-day order rush).
For the fastest service, please place your order first via Shopify.
📍 Where do you deliver to?
We deliver across Singapore.
Delivery fees vary based on location and will be reflected at checkout.
📦 What if the recipient is not available?
If the recipient is unavailable:
The bouquet may be left in a safe location (if approved), or
Redelivery may incur additional charges
Please ensure recipient details are accurate to avoid delays 🙏
✏️ Can I make changes after placing my order?
Small changes may be possible if contacted early 💬
Once bouquet preparation has begun, changes may not be guaranteed.
Terms and Conditions
Last updated: March 5, 2026
Cancellations and Refund Policy
By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement.
Use License
Permission is granted to temporarily download one copy of the materials on our website for personal, non-commercial transitory viewing only.
Delivery Policy
The materials on our website are provided on an 'as is' basis. We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties.
Limitations
In no event shall our company or its suppliers be liable for any damages arising out of the use or inability to use the materials on our website.
Revisions
We may revise these terms of service at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.